Effective Date: 03.03.25
Terms & Conditions
1. About Little Moments
Little Moments offers private, in-home baby massage sessions designed to support bonding, relaxation, and well-being for both parent and baby during their first year.
2. Bookings & Payment
• All bookings must be made through the Little Moments website.
• A confirmation email will be sent once your booking is complete.
• You may view, reschedule, or amend your booking at any time through the ‘My Account’ section of the website (subject to availability and notice period).
• Payment is required at the time of booking and is processed securely via our website.
• We do not accept cash or payments on the day.
3. Cancellations & Refunds
By booking a class, you acknowledge and agree to the following terms:
• Cancellations or rescheduling requests must be submitted no less than 24 hours before the scheduled appointment.
• You can manage your booking via the ‘My Account’ section of the website.
• Cancellations made within 24 hours of the scheduled session will incur a cancellation fee of 25% of the booking cost, with the remaining balance refunded.
• Cancellations made more than 24 hours in advance are eligible for a full refund or reschedule (subject to availability).
• If your baby is unwell, please get in touch as soon as possible — we will do our best to reschedule where possible.
• In the rare case that Little Moments needs to cancel your session, you will be offered a full refund or the option to rebook at no additional cost.
4. Your Home Environment
• A calm, safe and warm space should be prepared for the session, ideally space for a yoga mat for yourself and instructor.
• Please ensure pets are kept in another room to avoid distractions.
• A parent or guardian must be present throughout the session and remains fully responsible for their baby at all times.
5. Health & Medical Considerations
• By booking, you confirm your baby is well and fit to participate in baby massage.
• Please inform us prior to your session of any relevant medical issues, recent vaccinations, or concerns (e.g. reflux, colic).
• Participation is at your own discretion and responsibility. Advice offered during sessions is not a substitute for professional medical guidance.
6. Privacy & Data
• Personal details provided during booking will be stored securely and used only for the purposes of providing our service.
• Your data will never be shared with third parties.
• With your consent, photographs may be taken during sessions for promotional use on social media or our website.
7. Intellectual Property
All materials provided, including handouts or digital resources, are for your personal use only and may not be shared, copied, or reproduced without written permission.
8. Updates to Terms
These terms may be updated from time to time. Any changes will be posted on the website with the revised date.
9. Contact Us
If you have any questions about our terms and conditions please contact us at:
Little Moments
paige@mylittlemoments.co.uk
07852 444 094